A Mixed-Methods Approach to Understanding User Trust after Voice Assistant Failures. Amanda Baughan, Allison Mercurio, Ariel Liu, Xuezhi Wang, Jilin Chen, Xiao Ma. In Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems. (CHI'23) [pdf]

A Human-ML Collaboration Framework for Improving Video Content Reviews. Meghana Deodhar, Xiao Ma, Yixin Cai, Alex Koes, Alex Beutel, Jilin Chen. In Proceedings of the 31st ACM International Conference on Information and Knowledge Management Human-in-the-Loop Data Curation Workshop. (CIKM'22) Best Paper [pdf]

Challenges in Supporting Exploratory Search through Voice Assistants. Xiao Ma, Ariel Liu. Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems Workshop. (CHI'20) [pdf]

AI-Mediated Exchange Theory. Xiao Ma, Taylor W. Brown. Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems Workshop. (CHI'20) [pdf]

Understanding Image Quality and Trust in Peer-to-Peer Marketplaces. Xiao Ma, Lina Mezghani, Kimberly Wilber, Hui Hong, Robinson Piramuthu, Mor Naaman, Serge Belongie. In Proceedings of 2019 IEEE Winter Conference on Applications of Computer Vision. (WACV'19) [pdf] [slides]

AI-Mediated Communication: How the Perception that Profile Text was Written by AI Affects Trustworthiness. Maurice Jakesch, Megan French, Xiao Ma, Jeffrey T Hancock, Mor Naaman. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. (CHI'19) [pdf]

When Do People Trust Their Social Groups?. Xiao Ma, Justin Cheng, Shankar Iyer, Mor Naaman. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. (CHI'19) [pdf] [slides]

Web-Based VR Experiments Powered by the Crowd. Xiao Ma, Megan Cackett, Leslie Park, Eric Chien, Mor Naaman. In Proceedings of the Web Conference 2018. (WWW'18) [pdf] [slides]

A Computational Approach to Perceived Trustworthiness of Airbnb Host Profiles. Xiao Ma, Trishala Neeraj, Mor Naaman. In Proceedings of the 11th International AAAI Conference on Web and Social Media. (ICWSM'17) [pdf]

Self-disclosure and Perceived Trustworthiness of Airbnb Host Profiles. Xiao Ma, Jeffrey T Hancock, Kenneth Lim Mingjie, and Mor Naaman. In Proceedings of the 20th ACM Conference on Computer-Supported Cooperative Work and Social Computing. (CSCW'17) Honorable Mention for Best Paper [pdf] [slides]

What Happens in happn? The Warranting Power of Location History. Xiao Ma, Emily Sun, and Mor Naaman. In Proceedings of the 20th ACM Conference on Computer-Supported Cooperative Work and Social Computing. (CSCW'17) [pdf] [slides]

"People are Either too Fake or too Real": Opportunities and Challenges in Tie-based Anonymity. Xiao Ma, Nazanin Andalibi, Louise Barkhuus, Mor Naaman. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems. (CHI'17) [pdf] [slides]

Anonymity, Intimacy and Self-Disclosure in Social Media. Xiao Ma, Jeffrey T Hancock, Mor Naaman. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems. (CHI'16) [pdf] [slides]

The Gig Economy. Paolo Parigi, Xiao Ma. XRDS: Crossroads, The ACM Magazine for Students - The Future of Work: Volume 23 Issue 2, Winter 2016. [pdf]

Movement: A Secure Community Awareness Application and Display. Xiao Ma, Ross McLachlan, Donghun Lee, Mor Naaman, Emily Sun. In CSCW '16 Companion: Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion. (CSCW'16) [pdf]